FAQ

 

How do I place my order?

You can place your order by first submitting your project details via our contact form, emailing info@rocketbanners.com, or by calling us at 512.477.7446. An in-house project manager will help you through this process and provide a proof before moving forward. Once the proof is approved by you and your invoice is paid, we will begin production.


How do i set up my artwork?

We accept files that are either Illustrator (.ai, .pdf, .eps), Photoshop (.psd, .tif), OR .jpg (300DPI/PPI). There are many factors that make for print-ready production files, please check out our helpful tips and tricks page to learn more about setting up your files. Files that are not print-ready will be charged a Set-up Fee of $25.


Do you have a minimum?

Yes, our minimum for Digital Prints is $25, and for Cut Vinyl it is $12.50 per color. These prices reflect the cost we incur for production labor and printer set-up.

Pricing and estimating jobs

There can be many variables that affect pricing and you are welcome to ask us for a quote, however keep in mind that there are some typical factors that effect pricing are:

  • Our minimum order for all orders is $25.

  • We have a minimum charge of $12.50 for each color of Cut Vinyl used.

  • We charge for the width of our rolls to account for wasted material. Many Cut Vinyl rolls come in 15”, 24”, 30”, and 48”.

  • Digital Prints are charged at 48” minimum width (our max Cut Contour width). The rolls themselves are typically 54” wide.

  • Special Order vinyls are less available in sizes and locations and often require a minimum order. Expect to pay more.

  • Quotes and estimates are different. We will only quote jobs when we have print ready production files, without those files we can not guarantee price, and we are not beholden to honor an estimation. Quotes may expire after 30 days.

What is your shipping policy?

Shipping is available for most domestic orders including but not limited to: banners, yard signs, stickers, and magnetic signs. Call to talk to a project manager about your order and to get an estimate on domestic shipping prices. International shipping is not available.

More questions?

Email us at info@rocketbanners.com, or call us at 512.477.7446. An in-house project manager will help gladly address any further questions or concerns you may have.